Infracore Blog

Infracore has been providing enterprise-level IT Support for medium sized businesses in and around San Diego, CA since 2003. Time and experience has helped us develop best practices, workflow procedures and a proactive philosophy toward the management of IT departments for our clients.

3 Talk-to-Text Apps that Get the Job Done

3 Talk-to-Text Apps that Get the Job Done

Mobile platforms have given way to entirely new ways to develop and make use of apps. More business professionals than ever before are relying on their smartphones to get work done while out of the office, but the functionality of the on-screen keyboard interface has some of them stumped on how to stay productive. It’s for this reason that developers have created applications designed to listen to users’ voices, and record them in text format.

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Text app has 3 talk software that can be done your job over these format it was useful to be read among all of these suspects. I n... Read More
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Tip of the Week: 4 Easy Changes to Make Your Workspace More Comfortable

Tip of the Week: 4 Easy Changes to Make Your Workspace More Comfortable

Sitting at a desk all day is probably the worst thing you can do for your health. The average office worker sits for 9.7 hours each day and after one hour of sitting the production of enzymes that burn fat declines by as much as 90 percent, significantly slowing metabolism. Then there’s ongoing back pain and eye strain. What’s the modern office worker to do?

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How NOT to Maintain a Backup

How NOT to Maintain a Backup

A data loss incident is considered a major disaster scenario, especially for small and medium-sized businesses. All it takes is one moment to lose your business’s entire data infrastructure. We’ll walk you through a story that should serve as a cautionary tale, one that hopefully teaches you to adhere to data backup and disaster recovery best practices.


Marco Marsala, a hosting provider, posted on a server forum looking for advice on how to deal with a major issue he encountered while trying to delete a few files. He had utilized what’s called the “rm-rf” command with undefined variables, which wound up destroying all data on the system. Like any good hosting provider, he had backups of the files, but, like a dumb-dumb, he had the backups stored on the system that he accidentally wiped. What a mess.

This is actually a similar blunder to one that Pixar experienced, almost deleting Toy Story 2 prior to its release.

As a result of Marsala’s negligence, all of the data that his company had stored was destroyed. This included the data of 1,535 customers, whom he had built and hosted websites for. Without any backups stored off-site, he had no way to recover the data.

As you might expect, the responses that Marsala received from other users of the online forum were quite negative. Many completely dismissed the possibility that his company could recover from such a devastating failure, and others questioned his abilities as a hosting provider. One poster even went as far as recommending that Marsala seek legal counsel, rather than attempt to restore the data, predicting that Marsala was “going out of business.”

The conclusion: Marsala’s best chance of recovering from this major blow was to recruit help from a third-party data recovery firm. Fortunately for him, the company was able to recover his files, but that doesn’t change the fact that his simple mistake was a huge hit to his company’s finances. The company suffered from fees associated with the disaster recovery process, as well as reduced income from the loss of business suffered as a result of his negligence.

The lesson: neglecting to follow best practices got Marsala in some hot water, and his failure basically invited disaster to his doorstep. Following the accepted best practices of data recovery could have easily prevented the situation from escalating as quickly as it did. In fact, Marsala’s reason for distress (user error) is one of the most common reasons to use a backup and disaster recovery solution, a solution that stores your backups off-site on a separate system.

Storing your data off-site allows your organization to avoid the many causes of data loss, including user error, fires, electrical surges, hardware failure, theft, and so much more. This minimizes the risk of these events threatening your business’s operations.

How do you manage your business’s data backups? Are they stored off-site, and do you have a system in place to rapidly deploy them in the event of a major disaster? If you’re uncertain, reach out to Infracore LLC at (858) 509-1970.

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4 Crazy Facts About Smartphones You Probably Didn’t Know

4 Crazy Facts About Smartphones You Probably Didn’t Know

You may feel like you’re familiarized with everything your smartphone can do; yet, there are still some little-known things about smartphones that may surprise you. Take for example these four smartphone facts from List25.

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Tip of the Week: A Step-By-Step Guide to Downloading Your Facebook Information

Tip of the Week: A Step-By-Step Guide to Downloading Your Facebook Information

The longer you use Facebook, the more personal content you hand over to the social media empire. Sharing content is what drives the social media experience, but what if you want your content back? Surprisingly, Facebook makes this easy.

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The Vast Majority of Business Owners that Try Cloud Services Don’t Look Back

The Vast Majority of Business Owners that Try Cloud Services Don’t Look Back

Your business’s productivity suite, be it Google Apps for Work or Microsoft Office 365, is a critical component for your success. These services, when implemented in the cloud, can be major game-changers, and it’s thanks to the convenience of mobile data and application access that have led to such vigor in the development of the cloud.

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Researchers From MIT May Have Found the Holy Grail of Network Security

Researchers From MIT May Have Found the Holy Grail of Network Security

When it comes to cybersecurity, maintenance is key. Whether you choose human-based security or an automated security solution, running into shortcomings is still possible. Human security tends to rely on the word of experts, and anything that doesn’t fit into the guidelines is missed and may therefore get through and wreak havoc. Network security can be a touch overzealous, in a way “crying wolf,” with an excess of false positives that ultimately require human analysis, leading to human frustration.

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MIT researchers are going to found a new holy grill that was about the network security it has some formations on it. I was able t... Read More
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Tip of the Week: Improve Email Open Rates With an Attention-Grabbing Title

Tip of the Week: Improve Email Open Rates With an Attention-Grabbing Title

It’s safe to say that nobody enjoys their email inbox getting clogged with messages. Unfortunately, communicating by email is a standard part of doing business. Of course, in order for these emails to communicate their message, they must first pique the interest of the recipient enough to be opened. Here is a guide to crafting email subject lines that get readers to open them.


Depending on your audience and context of the email, there are a few different approaches to take. One rule to go by is to keep your subject lines as relatable and personable as possible.

According to Unbounce, a message with the subject line, “Steve, where are you?” achieved a 43 percent open rate, compared to a Mailchimp report citing the industry average to be 24 percent. This is due to both the personalization of the subject line, as well as the perception that, by not reading the email, the recipient will miss out in some way.

Another excellent method to reach an email subscriber is to include some detail about their recent activity with you. Asking them in the subject line what their follow-up experience has been like makes your message appear to be completely customized to them (and not spam). For example, if someone ordered a new product or service from your website, asking them how their experience with it has been can provide a personal connection, and can encourage them to take advantage of your business further.

Offering a special benefit or advantage to reading the email can inspire a great open rate as well. If your email offers to teach your audience some trick or surprising fact, the recipient will receive an instant benefit for opening your message and could quite possibly be convinced to take any action you suggest to gain further benefits.

When an email is used to convey some bad news to the reader, it is best to be honest and authoritative. If a service is experiencing issues, let them know about these problems, as well as the actions you plan to take to resolve them.

Ultimately, each message needs to be tailored to fit the expectations of the intended recipient. Communication is not a one-size-fits-all venture, and if users suspect that you’re not being genuine with them, they will push your message to the back-burner, or perhaps even to the spam folder.

This tailored approach, of course, begins at the subject line. With proper crafting and care, you can hook in your recipient and improve the odds of them actually reading your message and responding promptly.

What are some tips and tricks you use to personalize your emails? Let us know in the comments.

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Alert: 7-Zip Software Can Leave Your System Vulnerable

Alert: 7-Zip Software Can Leave Your System Vulnerable

Software vulnerabilities can cause major issues for individuals and businesses. Cisco’s Talos Security Intelligence and Research Group, which is designed as an organization to “protect consumers from known and emerging threats,” has found such a vulnerability with 7zip.

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A Checklist of 40 Microsoft Software Titles Reaching End of Life/Extended Support in July 2016

A Checklist of 40 Microsoft Software Titles Reaching End of Life/Extended Support in July 2016

What kind of Microsoft products does your business use on a regular basis? If you can’t answer this question, you could be in trouble when it comes time to update your crucial applications and operating systems. This is a necessary part of working with technology; if your software can’t be considered secure, you need to upgrade to a more recent, better-functioning tool, or find yourself in a dangerous situation.

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Tip of the Week: 4 Easy Tips to Boost Your WiFi Signal

Tip of the Week: 4 Easy Tips to Boost Your WiFi Signal

Your wireless router is both an integral part of your business’s online infrastructure, and a critical part of your home computing environment. Therefore, you need to make sure that your router is broadcasting a clear signal. Here are some tips on how to keep your wireless signal as strong as possible, regardless of where you are in the office.

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Every Business Owner Must Understand These 4 Fundamentals of IT

Every Business Owner Must Understand These 4 Fundamentals of IT

It makes no difference how your business’s administrative chain of command is set up. Everyone should have a basic understanding of how your IT works, as well as its related responsibilities and functions. Here are four easy ways that you can educate yourself (and your staff) on how your IT department works, be it internal or outsourced.

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What You Need to Know About Upgrading to Windows 10

What You Need to Know About Upgrading to Windows 10

It’s been over two years since Microsoft stopped providing Windows XP with security updates and patches. The Windows operating system was known as one of the most popular Windows operating systems ever. Both businesses and consumers were affected by this major update, being forced to migrate to more recent operating systems in order to stay secure. Thankfully, an upgrade to Windows 10 isn’t nearly as difficult as one from XP to Windows 7, largely because of the hardware costs involved.

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Tip of the Week: How to Take a Picture of a Document With Your Android Device and Turn it Into a PDF

Tip of the Week: How to Take a Picture of a Document With Your Android Device and Turn it Into a PDF

Like many of Google’s productivity applications, Google Drive is available on both iOS and Android mobile devices. One of the neat features that users of Android can take advantage of is the ability to scan a PDF and store it in Drive, all by taking a picture of the document. Plus, if it has text on it which was created by a computer, you can use Drive’s search function to find it at a later date.

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Taking a Vacation From Your Technology While On Vacation Can Actually Make Things Worse

Taking a Vacation From Your Technology While On Vacation Can Actually Make Things Worse

Everyone loves a good vacation, especially if you have the good fortune of having a reliable staff on-hand that can handle the administration of your office while you’re away. Although, it might be tempting to just cut yourself off from technology and enjoy your time off, doing so might cause problems down the line that could easily be prevented by simply checking your email or calling home-base once in a while.

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Now I Get it: Breaking Down Cloud Computing

Now I Get it: Breaking Down Cloud Computing

The cloud is deeply-seated in the way that the modern business handles its day-to-day operations. It’s great for managing access to critical data and applications, making it vastly easier for businesses to optimize operations. With so many great technology innovations revolving around the cloud, how does your business plan on implementing the cloud in 2016?

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Tip of the Week: Get Rid of Those Pesky Ads on Your Windows 10 Lock Screen

Tip of the Week: Get Rid of Those Pesky Ads on Your Windows 10 Lock Screen

Do you have Windows 10 on your workstation or PC? You’ve probably realized that it’s a pretty sweet operating system. Still, there’s a reason why so many people have been bothered by it, and it’s because of its practically omnipresent attempts to advertise to consumers.

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Any Version of Internet Explorer Prior to 11 Can’t Be Trusted

Any Version of Internet Explorer Prior to 11 Can’t Be Trusted

We often talk about how important it is that your business use the most recent and up-to-date versions of your software solutions, but it’s not often that we get to say that people using Internet Explorer 11 have the right idea. As it turns out, nearly a quarter of all Windows PCs are still using unsupported versions of Internet Explorer, with half of them being found on computers still running Windows XP. What has this world come to?

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How an End User Might Accidentally Undermine Your Security: 10 Innocent Mistakes

How an End User Might Accidentally Undermine Your Security: 10 Innocent Mistakes

If you’re like every other small business out there, you know that the more employees you hire, the more technology that you have to procure. However, when you have more end-users, you provide more avenues for threats to slip into your network infrastructure unnoticed. When all it takes is one simple mistake from a single end-user, how can you minimize the chances of falling victim to an untimely hacking attack?


We’ve put together ten honest mistakes that any end-user can make, and how they can be prevented.

  • Clicking on malicious links: With so much information on the Internet, it’s easy for an employee to search through countless pages without any regard to the sites and links that they’re clicking on. You need to emphasize the importance of safe browsing, including double-checking the destination of a link before clicking on it. You can do so by hovering over the link and looking in the bottom-left corner of your browser.
  • Using weak passwords: Employees frequently use passwords that aren’t strong enough to keep hackers out. Often times, they’ll simply use something of personal significance, like the name of their pet or a specific date. This isn’t the right way to approach password security. Instead, users should attempt to put together passwords that are private, randomized strings of numbers, letters, and symbols.
  • Ignoring mobile security: Even if your company has the latest and greatest security solutions installed on its desktops, you should also be thinking of your mobile devices, like smartphones and tablets. It’s arguably more important that your mobile devices have solid security solutions implemented on them, as they are often on the road, connecting to potentially dangerous hotspots. You need to make sure that security is a top priority in your Bring Your Own Device (BYOD) policy.
  • Accessing sensitive data through unsecured connections: If your employees are using the local café’s free wireless Internet to get some work done on their lunch break, it could be a dangerous gambit. Public Wi-Fi hotspots are notorious for being cesspools of online threats. Implementing a virtual private network (VPN) can be a handy investment that can encrypt data while it’s in transit, mitigating this risk somewhat.
  • Losing unencrypted devices: It’s not unheard of for an employee to use company devices in public places. If they accidentally leave their smartphone on the bus, or their tablet on a park bench, there’s always the risk that it can be stolen. Unless you practice proper encryption protocol, any information available on the device can be accessed by the person who finds it, be it a good samaritan or a tech-savvy thief.
  • Implementing unapproved solutions: Some employees simply prefer to use solutions that aren’t provided by the company to get their work done. The problem here is that the employee is moving forward without consulting IT about it, and that your data is being used in a solution that you can’t control. Plus, if the employee is using free or open-source software, these often come bundled with unwanted malware that can put your data in even greater peril.
  • Targeted business email scams: Phishing and spear-phishing attacks are growing more common. One example of this is an HR employee checking their inbox to find what looks like a job application or employment inquiry. All of the right information is there and nothing appears out of the ordinary; that is, until a malicious link contained within it starts to download malware or other nasty threats to your infrastructure. Other types of phishing attacks will ask end-users to confirm personally identifiable information or sensitive account credentials. Educating your team on how best to identify phony email messages is imperative to keeping your network secure.
  • Personal email use: It’s one thing to check your personal email account while at work, but another entirely to use your personal email account to perform work purposes. As the recent debacle with Hillary Clinton shows, people don’t take kindly to sensitive information being leaked via an unsecured email server that their organization has no control over. Add in the fact that personal email accounts are often not as secure as those in a professional productivity suite, and you have a recipe for disaster. You need to reinforce that your team should keep their work and personal email separate.
  • Leaving workstations unattended: Besides the fact that some tech-savvy employees are practical jokers, it’s a security risk to leave a workstation unlocked and unattended for long periods of time. Imagine if someone from outside of your organization walked into your office and accessed confidential files without authorization; that’s on the employee who got up and left the device unattended. Encourage your employees to always log off of their workstations, or at least lock them, before stepping away from their computer.
  • Using external storage devices: Your organization should only be using IT-provided USB devices and external storage. Otherwise, anyone with a random flash drive can connect it to your network, unleashing a horde of who-knows-what into your infrastructure.

User error is a primary cause for concern among businesses, but it can be mostly avoided by providing your staff with the training required to do their jobs properly. For more information about IT best practices, give us a call at (858) 509-1970.

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Tip of the Week: 5 Tips From the 90s That You’ve Completely Forgot

Tip of the Week: 5 Tips From the 90s That You’ve Completely Forgot

The 1990s were dominated by all sorts of great technology: VHS, floppy disks, and grossly oversized computer hardware. Learning new technology shortcuts was once all the rage, but when looked at now, these tech tips are rendered obsolete. However, that doesn’t stop them from hitting us right in the nostalgia. Here are some of our favorite tech tips from the 1990s.

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