Infracore Blog

Infracore has been providing enterprise-level IT Support for medium sized businesses in and around San Diego, CA since 2003. Time and experience has helped us develop best practices, workflow procedures and a proactive philosophy toward the management of IT departments for our clients.

Business Communication Tools Your Business Could Use

Business Communication Tools Your Business Could Use

All businesses need some type of communication infrastructure, especially considering how connected today’s workplace is. Today we will look at some of the best communications solutions out there for businesses of all sizes and industries, including many that you may (or may not) have already implemented for yourself. You can use this knowledge to fuel improvements to your own communications infrastructure.

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Tip of the Week: How to Utilize Your Business’ Email

Tip of the Week: How to Utilize Your Business’ Email

Email seems to be a pretty basic workplace tool, but like any tool, there are many ways to use it. From sending emails to managing tasks and messages from your inbox, let’s discuss a few tips and best practices to help you use your email like a true professional.

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Taking an Exploratory Stab at Spear Phishing

Taking an Exploratory Stab at Spear Phishing

Chances are, you’ve heard of “phishing” - a cybercriminal’s scam that steals data, access credentials, and other sensitive information by fooling a user into thinking they are providing this information to someone who is supposed to have access to it. However, there are a few different kinds of phishing, based on how it is carried out. Here, we’ll discuss the realities of spear phishing, and the risks it poses to your business.

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Tip of the Week: Enabling Smart Compose on Gmail for Android

Tip of the Week: Enabling Smart Compose on Gmail for Android

As we have opened our lives to technologies like machine learning and artificial intelligence, it would seem that the beneficial predictions made in science fiction are more likely to become fact. Many of these technologies have actually manifested in some of the smallest, but most useful, ways. For this week’s tip, we’ll learn how to leverage Gmail’s predictive Smart Compose feature on Android.

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Microsoft Launches Office 365 Advanced Threat Protection

Microsoft Launches Office 365 Advanced Threat Protection

Microsoft has been at the forefront of security through their numerous operating systems for decades. As the security of computing systems and communication gets more important, and with threats to that security growing exponentially, the world’s leading software company has made it a point to introduce a new security platform to help people in many walks of life keep their endeavors secure. Today we’ll look at the new security & compliance services that are bundled with the Microsoft 365 cloud platform.

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Tip of the Week: Simplifying Your Email with Consolidation

Tip of the Week: Simplifying Your Email with Consolidation

How many email accounts do you have? Out of those, how many do you check regularly, and how many different platforms are they on? Too many, and you’re apt to miss something important. That’s why we’re going over how to ensure that your emails are well-organized and accessible from a single source.

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The Major Points of A Secure Email Solution

The Major Points of A Secure Email Solution

It’s not out of the ordinary for employees to not know the best practices surrounding email management, but it’s something that any self-respecting employer needs to consider. How are your employees using their email, and are they putting your organization at risk? The best way to address these issues is taking a two-pronged approach involving training employees on proper best practices, as well as taking technical measures to keep the risk of a breach to a minimum.

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Tip of the Week: Creating Canned Responses in Gmail

Tip of the Week: Creating Canned Responses in Gmail

If you’re like most business users, you rely on email quite a bit to stay apprised of what is going on, as do most of the people you are likely in communication with. As such, you most likely understand that, while most emails require some kind of response or confirmation of receipt, not all of these messages require a heartfelt message. This is where Gmail’s Canned Responses come in handy.

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Tip of the Week: How to Avoid Spam Emails

Tip of the Week: How to Avoid Spam Emails

Would you just give your bank account information to anyone who called you up and asked for it? Probably not. For the same reason, you wouldn’t just download attachments from your email messages without a second thought. This can be a dangerous practice, as some of the most common threats nowadays spread themselves via unwanted email attachments. It’s important that you can identify when it’s the right time to download an attachment, and when it’s best to just leave it be without exposing your business to unnecessary risk.

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Tip of the Week: Sync Your Inboxes with IMAP

Tip of the Week: Sync Your Inboxes with IMAP

How many emails do you send on a daily basis? You use it so frequently that you might not second-guess how it actually works. Depending on the way your business uses email, you might be able to optimize the way that it works for your mobile devices. There are two types of protocol that work to varying degrees for your email solution.

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Tip of the Week: How to Write a Better Email

Tip of the Week: How to Write a Better Email

Writing an email is one of the most prevalent methods of communication in the business world, but it’s not as easy as you might think. There are considerable details and intricacies to mastering this art, and we’re here to help. By the end of this blog article, you’ll be armed with five tips to write the most effective email that you can.

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Someone’s Trying To Phish You… Do You Play Along?

Someone’s Trying To Phish You… Do You Play Along?

Phishing scams have been popping up for years--their most infamous attack vector has even become a punchline: some long-lost relative stuck in a far-off country suddenly reaches out, offering riches, but only if so-much money is provided first. People from all walks of life have been duped by these scams, and while not all of them are this transparent, most are pretty easy to spot.

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Tip of the Week: Using Shortcuts Can Improve Your Microsoft Outlook Experience

Tip of the Week: Using Shortcuts Can Improve Your Microsoft Outlook Experience

Microsoft Outlook is a great tool that can help your business stay in touch with clients and vendors, as well as stay updated regarding your internal operations. However, did you know that you probably aren’t using Outlook to the best of its abilities? We’ll walk you through some of the easiest ways to help you take even greater advantage of Microsoft Outlook for your organization: keyboard shortcuts.

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3 Time-Saving Benefits to Outsourced Email Management

3 Time-Saving Benefits to Outsourced Email Management

You don’t have time to worry about managing your email solution, but it’s still a vital aspect of your business’s operations. You never know when someone will fall for a spam message, and you certainly can’t look over the shoulders of each employee to make sure they don’t. What’s the busy business owner to do? How can you get quality email management without it eating up too much time and effort on your part?

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Tip of the Week: Improve Email Open Rates With an Attention-Grabbing Title

Tip of the Week: Improve Email Open Rates With an Attention-Grabbing Title

It’s safe to say that nobody enjoys their email inbox getting clogged with messages. Unfortunately, communicating by email is a standard part of doing business. Of course, in order for these emails to communicate their message, they must first pique the interest of the recipient enough to be opened. Here is a guide to crafting email subject lines that get readers to open them.


Depending on your audience and context of the email, there are a few different approaches to take. One rule to go by is to keep your subject lines as relatable and personable as possible.

According to Unbounce, a message with the subject line, “Steve, where are you?” achieved a 43 percent open rate, compared to a Mailchimp report citing the industry average to be 24 percent. This is due to both the personalization of the subject line, as well as the perception that, by not reading the email, the recipient will miss out in some way.

Another excellent method to reach an email subscriber is to include some detail about their recent activity with you. Asking them in the subject line what their follow-up experience has been like makes your message appear to be completely customized to them (and not spam). For example, if someone ordered a new product or service from your website, asking them how their experience with it has been can provide a personal connection, and can encourage them to take advantage of your business further.

Offering a special benefit or advantage to reading the email can inspire a great open rate as well. If your email offers to teach your audience some trick or surprising fact, the recipient will receive an instant benefit for opening your message and could quite possibly be convinced to take any action you suggest to gain further benefits.

When an email is used to convey some bad news to the reader, it is best to be honest and authoritative. If a service is experiencing issues, let them know about these problems, as well as the actions you plan to take to resolve them.

Ultimately, each message needs to be tailored to fit the expectations of the intended recipient. Communication is not a one-size-fits-all venture, and if users suspect that you’re not being genuine with them, they will push your message to the back-burner, or perhaps even to the spam folder.

This tailored approach, of course, begins at the subject line. With proper crafting and care, you can hook in your recipient and improve the odds of them actually reading your message and responding promptly.

What are some tips and tricks you use to personalize your emails? Let us know in the comments.

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How Safe is Your Email?

 

Email is (and has been) a prime method of communication for businesses of all sizes. With email comes a whole slew of issues that are essentially synonymous with the technology; spam, information overload, phishing, and information privacy. Even San Diego small businesses that only do business locally are at risk of these issues. Personal email accounts are equally at risk. Employing proper precautions and practices whenever communicating via email is very important to prevent the risk of security compromises, monetary loss, and even legality issues.

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