Infracore LLC Blog

The Pros and Cons of Automating Business Processes

The Pros and Cons of Automating Business Processes

Most industries utilize automation to at least some degree. With plenty of benefits that can be taken advantage of, businesses need to remember that they still must be careful about implementing these systems, as failing to do so could cause downtime and negatively impact productivity. Here are some of the major benefits and detriments that your organizations should consider when examining automation.

The Pros
There is more than one application and way to use automation. While the uses are more general than specific, they can be applied to several different kinds of goals or processes, whether it’s customer service or data processing. In this sense, automation can be used in a pretty universal way.

It’s obvious that certain processes take a considerable amount of time to complete, but if they are handled by automated systems, they can be completed much more efficiently than before. In other words, since you don’t have to focus on these tasks, you can instead devote the time to something else entirely. This effectively adds more time to the workday by removing routine tasks that can be handled by an automatic process.

Minimizing Repetition
If someone has to do the same task over and over again, they are doomed to lose interest and make mistakes. If these tasks don’t require focus, then the employees will likely let their mind wander, and productivity can suffer. This makes even a quick task more likely to be repeated multiple times, making it less likely to yield a return on the investment. Automation makes it more convenient and less risky to leave monotonous tasks to employees. Trust us when we say employees will thank you for taking these tasks off their plate and freeing up their schedule for others.

When someone reaches out to your business, it’s likely they need your help with something, and they need it fast. If you can’t provide it on a convenient time frame, chances are they will take their needs elsewhere. Automation gives them the ability to get help from a chatbot or other similar automated system without the need to staff someone at all times to address immediate needs. This gives you a better chance at being able to respond to their needs when they reach out to your organization.

Potential Cons
Automation might be quite helpful for businesses, but there are some issues that should be addressed in order to ensure it doesn’t become a liability for your business. For example, some processes are simply too complex for a machine to handle in the same way a human brain can. Most automated systems are limited by design, thus ensuring that they will be limited to the task assigned to them. After all, an automated system’s purpose isn’t being fulfilled if you have to provide constant feedback to it. Here are some ways you can make sure the faults of automation sting less:

  • Use automation sparingly: Some of the services that could be automated likely don’t need to be. This is particularly true for more complex issues. Consider that many of the people who contact your business have a point of contact within your organization and regular requests, meaning that working with a human might not be such a bad thing if they are available at that time. In this way, automation supplements human contact rather than replaces it.
  • Have employees direct the automation: If an automation system can’t perform a task on its own, having employees direct it during more complex tasks can work to mitigate the issue. A complicated request can be made, but still processed and understood with the right direction.
  • Ingrate your automation: You don’t want to stop processes midway. As long as your automation is well-designed and thought-out, tasks can be integrated with automation to ensure they are handled in the most complete way possible.

What are some ways your organization can benefit from automation? Let us know in the comments.

Tip of the Week: Prepare for These Disaster Recove...
What is a Router Botnet? Find Out Today!


No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Friday, March 22 2019

Captcha Image

Tag Cloud

Tip of the Week Security Technology Best Practices Privacy Cloud Business computing Google Hosted Solutions Network Security Productivity Malware Innovation Software Microsoft User Tips Data Hackers Internet Hardware Business Email Tech Term Smartphones Mobile Devices Backup Workplace Tips Business Continuity VoIP Android Smartphone IT Services Efficiency Windows 10 Browser Data Backup Communications Business Management Cloud Computing Computer Data Recovery Outsourced IT Managed IT Services Alert Disaster Recovery Small Business Miscellaneous Artificial Intelligence Communication Router Managed IT Services Office Ransomware Windows 10 Chrome Computers Network Internet of Things IT Support Cybersecurity Cybercrime Windows Law Enforcement Quick Tips Server Productivity Money Telephone Systems Passwords Health Holiday Office 365 Social Media Collaboration Password Applications How To Facebook Virtualization Gadgets Mobile Device Saving Money Word Upgrade App Spam Wi-Fi Information Private Cloud Social Engineering Google Drive Work/Life Balance Automation HaaS Operating System Office Tips Data Security BDR IT Support Bring Your Own Device Save Money Microsoft Office Hacking Data Protection Vulnerability Voice over Internet Protocol Settings Keyboard Mobility Two-factor Authentication Paperless Office Mobile Device Management Scam Data Breach Encryption Connectivity Managed Service Apps Phishing Human Resources Access Control Battery Telephone System End of Support Samsung Google Docs Sports Electronic Medical Records Fraud History Training Unsupported Software Bandwidth Software as a Service Entertainment Remote Monitoring Comparison Managed IT USB Value Website CES Remote Computing Telephony Firewall Networking Flexibility Augmented Reality PDF Windows 7 Employer-Employee Relationship Botnet Content Management Save Time Cryptocurrency Charger BYOD Legal Servers Data Storage Automobile Managed Service Provider Patch Management Business Intelligence Meetings Government Blockchain OneNote Cleaning Update Identity Theft Worker Infrastructure IT Management Data Management Redundancy Avoiding Downtime Public Cloud Big Data Spam Blocking Machine Learning Virtual Assistant Computer Care IT Plan VPN Marketing YouTube Data storage Help Desk Employer Employee Relationship Wireless Charging Devices Data loss Virtual Reality MSP Hybrid Cloud Database Books Assessment Trending Tip of the week Instant Messaging Downtime Google Search Wearable Technology Video Games Audiobook Mouse IT Consultant How to Password Management Security Cameras Business Mangement webinar Mobile Computing Benefits Accountants The Internet of Things Computer Accessories Cortana Thought Leadership Screen Mirroring Worker Commute Apple File Sharing Business Technology Television Staff Windows 10s Windows Server 2008 Amazon Authentication Root Cause Analysis Education Internet exploMicrosoft Proactive IT HBO Smart Office Administrator Leadership FENG Black Market NIST Hacker Vendor Management Gmail Conferencing Software Tips Camera Telecommuting Shortcuts Bluetooth Google Apps Cast iPhone Emergency Public Computer Specifications Amazon Web Services Nanotechnology Computing Infrastructure Advertising Net Neutrality Troubleshooting Loyalty Outlook Scalability Document Management Microchip Skype Relocation User Error Smartwatch Recovery Recycling Emails Smart Technology Current Events Remote Work Practices Social Workers Addiction Remote Worker Digital Signature Solid State Drive Wireless Flash Online Shopping Smart Tech Travel ISP SaaS Frequently Asked Questions Monitor Search Engine Start Menu Safe Mode Employee Experience eWaste Best Practice Wireless Internet Warranty Two Factor Authentication Knowledge Hosted Computing HVAC Vendor Risk Management Cache Wiring Millennials Audit Bing Hiring/Firing Evernote Techology Users Cryptomining Multi-Factor Security HIPAA Information Technology Excel Tools Humor Internet Exlporer Digital Signage Music WiFi Criminal IT solutions Physical Security Content Wire Printer Network Congestion Credit Cards Inventory Enterprise Content Management Files Display Politics Rootkit Password Manager Unified Threat Management Transportation Safety Workforce Computer Fan Sync Search Company Culture Compliance Thank You Managing Stress Twitter Biometric Security Regulation Congratulations Printers Webinar CrashOverride

Recent Comments

Thaddeus Greer Can Chargers Be Interchanged Between Devices?
21 March 2019
The infracore is known as the heart of the information technology all over the world and the issue d...
AngusCousens What is Encryption, Anyways?
19 March 2019
When we hold the computer the basic and stylish accessories with the desktop is the requirement of e...
Kevyn Hawkins In the Midst of Chaotic Financial Markets, Technology Remains a Constant
15 March 2019
For the finance market we have to read this blog really and very carefully for the chapter of the pa...
Micheal williams Tip of the Week: Improve Email Open Rates With an Attention-Grabbing Title
15 March 2019
In this modern world, technology has changed the world and even it has created many chances to creat...
Maddison Franklin Tip of the Week: Improve Email Open Rates With an Attention-Grabbing Title
14 March 2019
IT is the heart of technology all over the world and there are many ease by the use of this technolo...